Refund and Cancellation Policy:
Juweriyah Networks Private Limited, Jeebr Internet Service Private Limited, Jeebr Cloud Solutions Private Limited, and its subsidiaries, associate companies, and group companies (referred to as “Jeebr”) prioritize customer satisfaction. It is important to carefully review the details of each deal before making a purchase as we do not provide refunds or cancellations for payments made by subscribers for annual, semi-annual, quarterly, or monthly packages. Therefore, no payment cancellations or refunds are permitted.
Disputes related to payments, refunds, or cancellations due to technical reasons will be handled on a case-by-case basis through arbitration or resolution. Refunds will only be applicable in cases of non-feasible new connections, and the refund process generally takes approximately 5 to 7 weeks from the date of confirmation by the Jeebr payment team.
Refundable security deposits for physical assets will only be processed upon the return of the asset in working condition.
Billing disputes should be communicated to Jeebr through email at marketing@jeebr.net / accounts@jeebr.net. We aim to address these concerns within approximately 5 to 7 weeks. If a dispute is identified, it will be resolved by providing a discount or credit note, which will be adjusted in the subscriber’s account.
Customers are responsible for verifying the identity of the salesman or agent before making any payments. If there are any doubts regarding the salesman or the plan’s price, customers should confirm these details with our Customer Care team (contact numbers provided on our website). Juweriyah Networks Private Limited, Jeebr Internet Service Private Limited, Jeebr Cloud Solutions Private Limited, and its subsidiaries, associate companies, and group companies will not be held responsible for providing services in cases where payment has not been received in its account.
Terms and Conditions:
Term Contract Plans offer various features for customers to enjoy. Once the plan commences, any changes or termination of the plan by the customer will not result in any refund or reimbursement. During the validity period of the Term Contract Plans, customers are not entitled to discontinue the contract plan. At the end of the contract period, the plan will be automatically renewed for the same duration and under the same terms. Customers who do not wish to renew the contract must inform Jeebr in writing at least fifteen days before the current contract expires.
Customers agree not to use the internet connection for any activities listed under the “Other Service Providers” registration granted by the Department of Telecommunications of the Government of India.
All information and supporting documents provided by customers must be true and complete.
These terms and conditions apply to all Term Contract Plans, regardless of the mode of payment. By accepting these terms and conditions, customers acknowledge that any violation of this declaration may result in the termination of internet services without prior notice from Jeebr.
As per TRAI guidelines, customers are required to provide necessary documents and sign a hard copy of the customer application form (CAF) brought by the Jeebr sales executive for further processing and verification.
Please note that the activation of services is subject to positive verification by Juweriyah Networks Private Limited, Jeebr Internet Service Private Limited, Jeebr Cloud Solutions Private Limited, and its subsidiaries, associate companies, and group companies.